Terms&Conditions

TRUST PROPERTY GLOBAL (TPG)

Website: https://trustproperty.global
Effective date: 01/03/2026
Trust Property Global (“TPG”) is a brand owned and operated by LEGISTRA LTD (trading as LEGISTRA®).

  1. About these Terms

These Terms & Conditions (“Terms”) apply to:

  1. services provided under the TPG brand (verification/credibility services and related coordination), and
  2. digital products sold via the website (e.g. e-books, guides, templates, packs, knowledge materials).

By using the website, placing an order, or purchasing any Services/Digital Products, you agree to these Terms.

These Terms should be read together with our Privacy Policy and Cookies Policy.

  1. Company details

LEGISTRA LTD (trading as LEGISTRA®)
Ground Floor Office, Polish Community Centre, Coventry, CV1 4GR, United Kingdom
Company number: 14760681
ICO registration number: ZB903961
Email: contact@trustproperty.global
(“we”, “us”, “our”)

  1. Definitions
  • Client / you: the person or entity purchasing Services and/or Digital Products.
  • Consumer: an individual acting wholly or mainly outside their trade, business, craft or profession.
  • Business Customer: any purchaser acting for purposes relating to their trade, business, craft or profession.
  • Services: verification/credibility services within an agreed scope (e.g. contract verification, developer/project verification, and related coordination).
  • Digital Products: digitally supplied materials (downloads/access links/email access), including e-books, templates, packs and knowledge materials.
  • Deliverables: written outputs produced by us as part of the Services (reports, summaries, checklists, risk flags, document request lists, and similar outputs).
  • Third Parties: independent local lawyers/agents/consultants, registries, authorities or other providers supporting delivery in a jurisdiction.
  • Costs incurred: any external costs we have paid or committed to pay to progress your request (including Third Party fees and official/registry/government fees).
  1. Scope and nature of Services

4.1. We provide structured verification/credibility support and Deliverables within an agreed scope.
4.2. Unless expressly agreed in writing, Services do not constitute financial advice, investment advice, or regulated brokerage/agency services.
4.3. Verification reduces risk by checking documents and information available at the time, but does not guarantee outcomes, timelines, future value, or the conduct of Third Parties.

  1. How we work (process)

5.1. Typical process:

  • you submit an enquiry/order via the website/email;
  • we confirm scope, fee, and (where applicable) expected Third Party/official costs;
  • we issue an invoice (or payment request);
  • we commence work immediately after full payment is received;
  • we request documents/information;
  • we perform the agreed checks;
  • we provide Deliverables.

5.2. We may refuse an order/enquiry where there are conflicts of interest, compliance concerns, insufficient information, or where the scope cannot reasonably be delivered.

  1. Fees, invoicing and upfront payment

6.1. Fees are stated on the website or agreed in writing.
6.2. Payment is required in advance unless agreed otherwise in writing. We require upfront payment because we may incur costs immediately, including Third Party professional fees and official/registry fees.
6.3. If payment is not received, we do not start work and we are not responsible for resulting delays or missed deadlines.
6.4. Third Party/official costs may be included, invoiced separately, or requested as a deposit, as confirmed in writing.

  1. Client responsibilities

7.1. You must provide accurate, complete and timely information and documents.
7.2. You confirm you have the right to share any documents/data with us for the requested purpose.
7.3. You remain responsible for your decisions and for obtaining independent professional advice where needed.

  1. Third Parties and external costs

8.1. Depending on jurisdiction and scope, we may engage Third Parties. Third Parties are independent.
8.2. We coordinate work within the agreed scope but do not control authorities/registries/courts or Third Parties’ internal processes.
8.3. Costs incurred are non-refundable once incurred.

  1. Timescales

9.1. Timelines are estimates unless expressly agreed as binding in writing.
9.2. Delays may occur due to Third Parties/authorities, incomplete documentation, or factors outside our control.

  1. Changes to scope / additional work

If scope changes or additional work becomes necessary, we will notify you and may require additional payment before continuing.

  1. Digital Products (delivery, licence, no refunds)

11.1. Digital Products are supplied electronically (download/link/email access).
11.2. Digital Products are licensed for your personal/internal use only unless a business licence is agreed in writing. You may not resell, redistribute, publish or share them with third parties.
11.3. Digital Products are non-refundable. Once a Digital Product is delivered or access is provided, no cancellation or refund is available, except where mandatory law requires otherwise.

  1. Cancellations and refunds – Services

12.1 Consumers (B2C)

If you are a Consumer and the contract is concluded at a distance, you may have a 14-day right to cancel.

However, because we start work immediately after payment is received, if you cancel within 14 days:

  1. a non-refundable administrative fee of £200 applies in all cases; and
  2. you must pay a proportionate amount for the Services performed up to the time of cancellation; and
  3. any Costs incurred in connection with your matter are non-refundable (including Third Party professional fees and official/registry/government fees).

Any refund (if applicable) will be calculated as:
Amount paid – £200 admin fee – value of work completed (proportionate) – Costs incurred.

12.2 Business Customers (B2B)

If you purchase as a Business Customer, statutory consumer cancellation rights do not apply. No right to cancel/refund is provided unless we agree otherwise in writing.

  1. Intellectual property

All intellectual property rights in Deliverables and Digital Products remain ours unless agreed otherwise in writing. You receive a limited licence to use them only for the purpose and matter purchased.

  1. Confidentiality

We treat Client information as confidential, subject to legal obligations and necessary disclosures to Third Parties involved in delivery.

Detailed audit reports and evidential checklists (where provided) are confidential and intended solely for the recipient, solely for the purposes of the relevant matter and in accordance with the engagement terms, unless the parties agree otherwise in writing.

  1. Limitation of liability

15.1. Nothing in these Terms limits liability for death/personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.
15.2. Subject to 15.1, we are not liable for indirect or consequential loss, loss of profits/opportunity, loss of goodwill, or outcomes controlled by Third Parties/authorities.
15.3. Our total liability for all claims is limited to the total fees paid for the specific Service/Digital Product giving rise to the claim.

  1. Complaints

Complaints should be submitted to: contact@trustproperty.global.

  1. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

  1. Entire agreement and updates

These Terms, together with any written proposal/order confirmation, invoice, and our Privacy/Cookies Policies, form the entire agreement. The version in force at the time of purchase applies.

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